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Contact Moonwin Support

If you need assistance while using the Moonwin services at moonwin-aussie.com, you can reach our support team through the secure contact form below or by using the direct contact details provided in this section. Please provide your name, a valid contact method, and a clear description of your query so that we can respond efficiently and accurately.

Primary Contact Channels

  • Customer Support (24/7): [email protected] - for account issues, deposits and withdrawals, bonuses, and technical problems.
  • General Enquiries: [email protected] - for questions about the Moonwin brand and general information.
  • Payments Team: [email protected] - for payment verification, pending withdrawals, and transaction clarifications.
  • Compliance & Responsible Gambling: [email protected] - for KYC/AML queries, account reviews, complaints, and responsible gambling tools.
  • Affiliate Programme: [email protected] - for partnership and affiliate marketing enquiries.
  • Press & Media: [email protected] - for interviews, press releases, and media requests.
  • Careers: [email protected] - for job applications and HR-related questions.

Service Hours and Response Times

Online customer support for Moonwin is available 24 hours a day, 7 days a week throughout 2026. We aim to reply to all email and contact form enquiries within one business day. Response times may be longer during periods of high demand or where complex account or payment investigations are required, but we will always notify you if additional time is needed.

For urgent matters related to account access, responsible gambling, or payment holds, please use the live chat function (where available on moonwin-aussie.com) or contact [email protected] with "URGENT" in the subject line.

Registered Company and Licensing Information

The Moonwin website is part of the Moonwin brand, which is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao.

  • Operator: Dama N.V.
  • Company registration number: 152125
  • Registered (legal) address: Scharlooweg 39, Willemstad, Curaçao
  • Gaming licence: E-gaming Licence No. 8048/JAZ2020-013, issued to Dama N.V. by Antillephone N.V. and authorised by the Government of Curaçao (status: valid, as confirmed via the Antillephone validator and assumed active through 2026 unless revoked).
  • Payment processing partner: Friolion Limited, a company incorporated in Cyprus, handling certain fiat payment services on behalf of Dama N.V.
  • Official Website: https://moonwin-aussie.com
  • Original Terms & Conditions URL: https://moonwin.com/en-au/terms-and-conditions
  • Licence Validator: A dynamic Antillephone N.V. licence validation link is available via the official Moonwin website (parameters may vary): Antillephone Validator.

Important Notes for Australian Residents

Regulatory Notice: Moonwin operates Moonwin as an offshore online casino platform accessible to users located in Australia via moonwin-aussie.com. Moonwin is not licensed by any Australian state or territory gambling regulator and does not hold an Australian licence under the Interactive Gambling Act 2001 (Cth) or related state legislation.

  • The Interactive Gambling Act 2001 prohibits the provision of certain real-money interactive gambling services to persons physically present in Australia. The Australian Communications and Media Authority (ACMA) may request that Australian internet service providers block access to domains that appear to breach this legislation.
  • The availability of Moonwin and moonwin-aussie.com from within Australia is subject to ongoing regulatory and technical measures, including potential domain blocking, and may change at any time without notice.
  • It is each user's responsibility to confirm that accessing and using the services offered via moonwin-aussie.com is lawful in their jurisdiction before opening an account or placing any real-money bets.

Legal Disclaimer: Nothing on this contact page or on moonwin-aussie.com constitutes legal advice. If you are uncertain about the legal status of online gambling in your place of residence, you should obtain independent legal advice before using our services.

Responsible Gambling and Player Protection

If you wish to set limits, request a cooling-off period, or permanently self-exclude, please contact our support or compliance teams directly. To help us process your request quickly and securely, provide the following information in your message:

  • Your full name and the email address registered to your Moonwin account.
  • Your username (if applicable) and any relevant account reference numbers.
  • A clear description of the measure you are requesting (e.g. deposit limit, loss limit, temporary suspension, or self-exclusion) and the period you would like it to apply for.

Requests concerning account restrictions, self-exclusion, or suspected problem gambling will be prioritised and typically processed as soon as reasonably practicable, subject to verification checks.

Complaints and Dispute Resolution

  1. Contact Customer Support (First Step)
    In the event of a complaint or dispute relating to Moonwin, please first contact [email protected] with a full description of the issue, relevant dates, transaction IDs, screenshots (if any), and any prior correspondence.
  2. Escalation to Compliance
    If you are not satisfied with the initial response, or if the matter involves alleged breaches of the Terms and Conditions, responsible gambling tools, or identity verification, you may escalate the complaint to our compliance team at [email protected]. The compliance team will review all available information and aim to provide a reasoned final response, generally within 14 days, or longer where the matter is complex (you will be informed if more time is required).
  3. External Remedies
    Moonwin operates under a Curaçao e-gaming licence. External dispute resolution options, if any, are defined by the applicable Curaçao licensing framework and the Moonwin Terms and Conditions available at https://moonwin.com/en-au/terms-and-conditions. Please note that Antillephone N.V. and Curaçao authorities may not provide the same level of player dispute resolution as regulators such as the UK Gambling Commission or the Malta Gaming Authority.

Data Protection and Privacy Contact

For questions about how Moonwin collects, uses, stores, or protects your personal data when you use Moonwin via moonwin-aussie.com, or to exercise applicable data rights (such as access, rectification, or deletion where available under the governing law), please contact:

To help us locate your records securely, always include your full name, registered email address, and a brief description of your request. Additional identity verification steps may be required before we action any data-related request.

Use of This Contact Page

This contact page is intended solely for communications relating to the services offered on moonwin-aussie.com under the Moonwin brand. It does not create any additional rights or obligations beyond those set out in the current Terms and Conditions and Privacy Policy, which continue to apply in full and may be updated from time to time through 2026. In the event of any inconsistency between this page and the Terms and Conditions published at https://moonwin.com/en-au/terms-and-conditions, the Terms and Conditions will prevail.

Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly (where a telephone option is provided on the website or in your account area). Our team is available 24/7 to ensure your questions are addressed without undue delay.